Investigating the Role of Workers’ Satisfaction in Enhancing Their Productivity within the Aviation Sector


  • Zobia Zaman Trainer at IQCS Innovative Solutions Ltd. South Australia
  • Rakhshinda Khurram Deputy Director Quality Enhancement Cell (QEC), HANDS Institute of Development Studies


Job Satisfaction, Employee Motivation, Work Environment, Rewards and Recognition, Workload, Employee Performance


In the current era of global air transportation liberalization, the aviation industry in Pakistan faces a landscape of both opportunities and challenges marked by intense market competition among airlines. Sustaining competitive advantages has become imperative for airlines to thrive in this environment, with a particular emphasis on human resource advantages and organizational performance. However, the rapid expansion of airlines has led to an escalation in personnel numbers, accompanied by a decline in employee job satisfaction and an increase in turnover rates. This study aims to investigate the Impact of work environment and satisfaction on Employee Performance in the Airline Industry, focusing on employees based in Karachi within the Pakistan International Airlines. A sample of 200 employees was selected for data collection, employing a deductive approach to analyze the identified research problem. Quantitative research methodology was employed, involving the systematic investigation of quantifiable data. The primary data source utilized was a questionnaire, complemented by secondary data from sources such as journal articles and online publications. The study's findings affirm the acceptance of the hypotheses. The results demonstrate that Job Satisfaction, Employee Motivation, Work Environment, Rewards and Recognition, and Workload significantly and positively impact Employee Performance in the airline industry."